Most Financial Planners expect to boost their use of technology

The majority of Financial Planners expect to use more technology to boost client engagement in the next few years.

According to a survey by Financial Planning today, which features in the latest Financial Planning Today magazine, two thirds of planners said they would be increasing their use of technology in the next three years.

Our State of the Financial Planning Profession Survey also revealed that more than a fifth of firms intended to use “much more” video technology to engage with clients, followed by just under 18% who said they would be using it a “little more”.

Added to these statistics, nearly 8% of firms said they would consider conducting all or most of their meetings via video technology.

As well as video technology, online assistance is available in other areas of Financial Planning too and is increasingly part of planners’ day-to-day lives.

But hi-tech innovation must be appropriate, according to Roger Kennedy, director at AKFP Group.

Chartered Financial Planner Mr Kennedy said: “Before we take on any technology, or indeed change anything in our business, we always check there is a ‘win’ for the three stakeholders that we view as being invested in our business – clients, compliance and ourselves.

“Therefore, we have trialled over the last 12 months a Client Portal which gives a clear, uncomplicated view of clients’ finances in one place.

“Their investments, savings, pensions, insurances, bank accounts, credit cards, store cards, mortgages, loans and property alongside all the associated paperwork are available for them to view when it suits them.

“This is also used for client communications in a safe and secure environment, where we upload reports, documents and correspondence.

“This has been well-received and is being rolled out to existing clients and all new clients will be automatically delivered this software.

“We have taken on the initial and ongoing costs and it is one method we feel of delivering added value.

“In other areas, we appreciate that clients time is valuable so have taken on video conferencing technology, if the client prefers a quick catch up or a more in depth meeting, that way.”

Josh Richardson at Informed Financial Planning told Financial Planning Today: “I strongly support the use of technology in our industry and believe this will come to the forefront of the way we work over the next couple of years.”

He added: “Using technology to streamline our processes will enable us to be more cost-effective, provide a more holistic service for our clients and ensure that we provide a true Financial Planning service rather than just advice.”


The full survey, which covers a wide array of subjects relevant to the Financial Planning profession, appears in the latest issue of Financial Planning Today magazine.

More stories

20 Sep 2018 Press & media

Lisburn firm says remote working initiative boosted staff morale

14 Sep 2018 Market Commentary

September Market Commentary

How can we help?

We’re very happy to answer your questions. Complete the form below and one of our team will respond with an answer.

    You voluntarily choose to provide personal details to us via this website. Personal information will be treated as confidential and held in accordance with the Data Protection Act 1998. You agree that such personal information may be used to provide you with details of services and products in writing, by email or by telephone. Please read our Privacy Statement before completing any enquiry form or before sending an email to us.

    Important information

    AKFP Group is the trading name of AKFP Ltd which is authorised and regulated by the Financial Conduct Authority ( Financial Services Register No: 176477.

    The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at

    AKFP Ltd, Registered Address: Building 2, The Sidings, Antrim Road, Lisburn, BT28 3AJ. Registered in Northern Ireland, No. NI29631.

    The information contained within this site is subject to the UK regulatory regime and is therefore targeted primarily at consumers based in the UK.